The Human Behind the Firewall | Harkant Singh | TEDxCNS Pune Youth
Description: When a crisis strikes, we naturally turn to technology, systems, processes, and tools for answers. But what happens when the person managing the crisis is overwhelmed too?
In this talk, Harkant Singh draws from his experience in cybersecurity and crisis management to explore the often overlooked human side of high-pressure situations. Through a powerful story of a late-night cyber incident, he shows how empathy, calm communication, and simply being present can change the way a crisis is experienced.
The technology may help identify the problem and the processes may tell us what needs to be done. But the human being on the other side determines how that journey unfolds.
Harkant argues that as organizations continue to invest in technology and AI, they must also invest in the people who operate that technology and support others through moments of uncertainty.
His message goes beyond cybersecurity: when people face a crisis, sometimes the most important thing is not just having the right answer, but having someone willing to walk through it with them. With over 23 years of experience in enterprise technology, cybersecurity, customer success, and operations, he has led mission-critical solutions across global teams. His expertise spans networking, security, wireless, switching, VPN, and next-generation firewalls. He has also led transitions, presales, talent hiring, and customer success, with a focus on improving efficiency and creating better customer experiences. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx Close description
In this talk, Harkant Singh draws from his experience in cybersecurity and crisis management to explore the often overlooked human side of high-pressure situations. Through a powerful story of a late-night cyber incident, he shows how empathy, calm communication, and simply being present can change the way a crisis is experienced.
The technology may help identify the problem and the processes may tell us what needs to be done. But the human being on the other side determines how that journey unfolds.
Harkant argues that as organizations continue to invest in technology and AI, they must also invest in the people who operate that technology and support others through moments of uncertainty.
His message goes beyond cybersecurity: when people face a crisis, sometimes the most important thing is not just having the right answer, but having someone willing to walk through it with them. With over 23 years of experience in enterprise technology, cybersecurity, customer success, and operations, he has led mission-critical solutions across global teams. His expertise spans networking, security, wireless, switching, VPN, and next-generation firewalls. He has also led transitions, presales, talent hiring, and customer success, with a focus on improving efficiency and creating better customer experiences. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx Close description